Privacy Policy

This Privacy Policy explains how Twilinker (“we”, “our”, “us”) collects, uses, and safeguards information when you use our websites, applications, and related services (“Services”).

1. Information We Collect

• Account & Contact Data: name, email, phone number, company, role.
• Usage Data: pages viewed, features used, clicks, referring URLs, timestamps, approximate location, device and browser data, IP address.
• Content & Support: messages you send to us (tickets, chat, email) and any attachments.
• Payment Data: processed by our payment providers; we store limited billing metadata.

2. How We Use Information

• Provide, maintain, and improve the Services.
• Authenticate and secure accounts; prevent fraud and abuse.
• Respond to inquiries and provide support.
• Send transactional messages (e.g., receipts, service updates) and—with your consent where required—product communications.
• Comply with legal obligations and enforce our terms and policies.

3. Legal Bases (EEA/UK)

Where GDPR applies, we process personal data on the bases of: performance of a contract, legitimate interests (e.g., ensuring service security), consent (where required), and legal obligations.

4. Sharing & Disclosure

• Service Providers: hosting, analytics, error monitoring, email delivery, payments—bound by confidentiality and data protection obligations.
• Legal & Safety: to comply with laws, protect rights, or respond to lawful requests.
• Business Transfers: data may transfer in a merger, acquisition, or asset sale with appropriate safeguards.

5. International Transfers

Your information may be processed in countries that may have different data protection laws. Where required, we use appropriate safeguards (e.g., standard contractual clauses).

6. Data Retention

We retain information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. We may anonymize or aggregate data for analytics.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing, and to data portability. To exercise rights, contact us at [email protected]. You also have the right to complain to your local data protection authority.

8. Cookies & Tracking

We use cookies and similar technologies for authentication, preferences, and analytics. You can manage cookies in your browser settings; some features may not function without them.

9. Children

The Services are not directed to children under 16, and we do not knowingly collect data from children.

10. Third‑Party Links

Our Services may link to third‑party sites. Their privacy practices are governed by their own policies.

11. Changes to this Policy

We may update this Policy periodically. Material changes will be notified (e.g., in‑app or email). Continued use after the effective date means you accept the revised Policy.

12. Contact

Questions or requests? Email [email protected] or write to: Twilinker, Attn: Privacy.